Solving playback issues

[Rlp1217]

Why don't you all advocate for your customers and get the provider to fix this piece of **bleep**? 

[RokuJechealR]

Hi @Rlp1217,

Thanks for the first post in the Roku Community!

We're sorry for the inconvenience that it has caused. We'd like to know more about the issue you are experiencing. When did the issue start? Did you receive an error code or message? In addition, what troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,

Chel