Re: Keeps kicking me out of my apps and back to the home screen

Hi Community users,

We understand that you're having playback issues with multiple apps on your Roku device. That being said, would you be so kind as to provide us with the following information?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

If you have already provided these details, you can just disregard this post, as we have already collected your details and forwarded them to our team. For those who have not provided the details yet, we look forward to hearing back from you. Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further.

Sincerely,
Janadee

Hi Community users,

Thank you so much for all the information you have provided. Rest assured, these are all taken care of. We still need an additional update. Besides Netflix, would you mind specifying other channels that were affected? We'd like to add this information to the note.

Once this information is available, we'll be able to relay it to the appropriate team for an additional investigation.

We're hoping for your response.

Thanks,
Janadee