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Lrtg717
Level 7

Randomnly closes apps after restarting and redownloading apps

I've tried restarting the Roku from settings, system, system restart, and I've tried downloading the apps again, but the same thing happens. In the middle of a show, the app closes and Imy Roku takes me back to the home screen.

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Randomnly closes apps after restarting and redownloading apps

@Lrtg717 

Thanks for the post.

Can you please clarify the issue you are experiencing? When removing a channel, are you making sure to restart your device before adding the channel back again, specifically in that order? If you are still unable to resolve the issue, please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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