Solving playback issues

[Helmut-1954]

I contacted support last night for this issue and I went through all of the reset, restart, delete, reinstall instructions.  It still did not clear up my issue.  Does anyone have a permanent fix for this? Never had this problem with my other provider. 

[RokuEmmanuel-D]

Hey, @Helmut-1954.

Great to see you here in the Roku Community!

We understand how inconvenient this issue can be, and we want to take a closer look at this matter. 

Could you tell us more?

• When did you start noticing this issue?
• What Roku device is affected?
• Is this happening while watching all content from inside the channel or only on specific content?
• Are you also seeing this behavior on other channels or only on YouTube TV?

Let's keep the conversation going.

Best,
The Roku Community Team