Solving playback issues

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RokuAustin
Community Manager
Community Manager

[RESOLVED] [SERVICE INTERRUPTION] The Roku Channel

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[10.11.22 5:38pm PT]🚨 We are aware of a playback issue on The Roku Channel preventing streaming content. Our team is working quickly to resolve this service interruption. Thanks for your patience!

[10.11.22 5:58pm PT] Our engineering team is hard at work to bring The Roku Channel back online. We hope to have services restored quickly!

[10.11.22 7:30pm PT] We believe services are beginning to restore. Some users may still continue to see a disruption in their streaming on The Roku Channel.

Happy Streaming!

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1 Solution

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RokuDanny-R
Retired Moderator

Re: Roku Channel/ subscription channels will not load

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Hi everyone,

Thanks for your patience while we investigated the issue.

Please be aware that we believe the issue is now resolved. If you are still experiencing playback issues, please let us know.


Thanks,
Danny

Danny R.
Roku Community Moderator

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115 REPLIES 115
mrsemt4075
Newbie

Roku won't load content and everything is connected 10/11/2022

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Everything is connected correctly,I have wireless connected but Roku says all things are Filure to load

specksw
Channel Surfer

Re: Roku won't load content and everything is connected

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I’m getting the same message 

AngryFeline
Binge Watcher

Roku Channel/ subscription channels will not load

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Roku Channel & all subscription channels through it are not loading. AT ALL. Tried manual update - ok. Tried Network connection - ok Tried removing & re-installing channel, re-starting system, hard restart of TV. Signed out & back in again. Read every suggestion on support page & tried. Nothing has corrected this. 

Every other channel is working just fine. What the heck do I have a Roku TV for when I can't get the Roku Channel or the monthly subscriptions I have thru Roku? I won't subscribe to any channels thru the Roku Channel anymore.  If Id just subscribed directly, Id be watching my shows now. 

#RokuChannel ##RokuSubscriptions

Re: Roku Channel/ subscription channels will not load

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I'm having the same issue. All of my channels except for the Roku channel are working, but I was in the middle of watching a show on the Rku hannel earlier and went to watch and now it won't load content. Just wondering if it was down or if they knew anything?

MJrok
Newbie

Re: Roku Channel/ subscription channels will not load

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Same here. “Failed to load content”. AMC+ I pay for thru ROKU is out too. 

LIFE
Newbie

Re: Roku Channel/ subscription channels will not load

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Having same issue

rennie_s
Newbie

Re: Roku Channel/ subscription channels will not load

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I am having the same issue with my 2 subscriptions. The internet is up but my 2 channels are not loading!!!

Scolli23
Streaming Star

Re: Roku Channel/ subscription channels will not load

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Must be a network issue at Roku.

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BFECME
Channel Surfer

Re: Roku won't load content and everything is connected

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Currently happening on every TV in my house "failure to load content". Five TV's with different roku devices. How does one get support for this?

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