Update 11/22/21 12:30PM PST
A small portion of users that have certain older Roku TV models or older Roku Ultra players are experiencing issues with the latest firmware update, OS 10.5.
We are actively investigating and working to resolve this as quickly as possible and will provide our customers with real-time updates here, and at http://support.roku.com.
We apologize for the inconvenience. You can subscribe to this thread to be notified of updates.
We expect to have an update on this issue later today.
Thank you!
UPDATE for Roku player models: 4660, 4661, 4662, and 4670.
If you are experiencing channel playback issues on a Roku Ultra model 4660, 4661, 4662, and 4670, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now.
UPDATE for Roku TV models: 7XXX.
If you are experiencing channel playback issues on a Roku TV model 7XXX, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now.
UPDATE for the following Roku player models: 4660, 4661, 4662, and 4670
If you are experiencing channel playback issues on a Roku Ultra model 4660, 4661, 4662, and 4670, you may check for a manual update.
To receive the update, navigate to Home > Settings > System > System Update > Check Now.
UPDATE for Roku TV models: 7XXX.
If you are experiencing channel playback issues on a Roku TV model 7XXX, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now.