Solving playback issues

[RokuAustin]

Update 11/29/21

We believe this issue is now resolved. If you're still experiencing a playback issue, check for the latest system update.

Update 11/25/21 11:30AM PST

Investigation on-going, try work-around steps below if you are experiencing this issue. 

Update 11/22/21 5:35PM PST

We are continuing to investigate reported performance and stability issues, although we can confirm that this is only affecting a small subset of users due to specific network configurations.  Roku is making a software rollback available to provide an immediate work around.

The instructions to manually check for an update is below but we urge that only affected customers follow this step.

Follow the instructions below to manually check for software and channel updates.

1. Press the Home button  on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select System update.
5. Select Check Now to manually check for updates.
   
   

Update 11/22/21 12:30PM PST

A small portion of users that have certain older Roku TV models or older Roku Ultra players are experiencing issues with the latest firmware update, OS 10.5.

We are actively investigating and working to resolve this as quickly as possible and will provide our customers with real-time updates here, and at http://support.roku.com.

We apologize for the inconvenience. You can subscribe to this thread to be notified of updates. 

We expect to have an update on this issue later today.

Thank you!

UPDATE for Roku player models: 4660, 4661, 4662, and 4670.

If you are experiencing channel playback issues on a Roku Ultra model 4660, 4661, 4662, and 4670, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now. 

UPDATE for Roku TV models: 7XXX.

If you are experiencing channel playback issues on a Roku TV model 7XXX, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now. 

[RokuAustin]

UPDATE for the following Roku player models: 4660, 4661, 4662, and 4670

If you are experiencing channel playback issues on a Roku Ultra model 4660, 4661, 4662, and 4670, you may check for a manual update.

To receive the update, navigate to Home > Settings > System > System Update > Check Now. 

[RokuAustin]

UPDATE for Roku TV models: 7XXX.

If you are experiencing channel playback issues on a Roku TV model 7XXX, you may check for a manual update. To receive the update for Roku Ultra, navigate to Home > Settings > System > System Update > Check Now.