Solving playback issues

[Sandyloitz]

My problem is that I can get to Acorn on my Roku but when I select a program it goes into Loading... and doesn't go into the program.

Please let me know what I need to do to get the program to work.  I seem to have had this problem since I put the new Roku on my TV.  

All other channels work great.

Thank you,

Sandy

[RokuEmmanuel-D · Accepted solution]

Thanks for sharing this here in the Roku Community, @Sandyloitz!

Playback issues could be very inconvenient, especially when watching your favorite shows, and we completely understand that. No worries; let's get this sorted out so you can get back up and running. 

Here are a few quick  fixes you might try:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

If none of these work, let us know. We'll dig deeper to figure it out. Hope this helps!

Best of luck,
Emman