Solving playback issues

[Maddeness]

It is September 2024. Apparently this has not been resolved. My old Roku device was overheating, do I replaced it last night. I set it up with my regular channels and signed into all, except Pluto TV.  I have the app but, when I open it, it shows the Pluto logo, goes black for 3 seconds and then goes back to the Roku Home Screen.

I removed Pluto, restarted Roku, re-added Pluto several times and nothing changes. I've also checked for updates but everything is up to date. 

Please help!

[K-Mo]

I think you might be right, renojim!
If I don't log in it seems to work fine.
It doesn't save my place in the shows or keep favorites, but at least I can watch again.

[Ronaldburke]

Roku and Pluto need to get together and fix this problem. It’s not on our end it’s one of them that changed something! Please help

[RokuTakashi]

Hi, Community users.

We acknowledge the issue you have encountered with Pluto TV. For us to further look into this issue, kindly provide the requested details of @RokuArjiemar above this thread.

Once the requested information is available, the appropriate Roku team will be able to investigate.

We hope for your response regarding this matter.

Best wishes,
Kash

[rp81]

Having the same issue...

• Click on the PLUTO app on the menu
• Begins to open the app
• Immediately returns to the ROKU home page

Thing is, PLUTO works on my Samsung phone...

Hmmmmmmm...

[MSNAuburn]

TCL model: 65R635

SN: X00300FG2HXR

Device ID: S05FY0DG2HXR

Sotware version: 13.1.4 build 1510-88

Pluto version: 5.37 build 7

Tracker ID: XR-364-157

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @MSNAuburn!

We appreciate you providing extra details so we can start reviewing and investigating this case carefully. 

Rest assured that this will be passed on to the relevant team. We are thankful for your cooperation and your understanding in this matter. 

We'll make sure to update this thread once a resolution has been provided. 

Let us know if you need more help. We're here to assist you in any way we can. 

All the best,
Emman

[RokuEmmanuel-D]

Hi Community Users!

Thank you for bringing this issue to our attention. Our team is currently investigating and working to resolve it.

To assist with troubleshooting, please restart your Roku device after removing and before re-adding the Pluto TV channel to ensure the steps are effective.

If the issue continues, please refer to the support article for additional troubleshooting: How to resolve a channel playback issue | Official Roku Support.

Additionally, could you provide the following details to help us further:

• Are other channels working fine?
• Does the problem occur with specific content?
• When did the issue with Pluto TV begin?
• What is your Roku model?

In the meantime, we also recommend contacting Pluto TV support for further assistance.

We appreciate your cooperation and understanding.

All the best,
The Roku Community Team

[MikeK3]

@Toby1122Great idea on contacting Pluto support.  Sounds like they are working on a fix.  Wish Roku would have jumped on this thread and told us this information.  Would have saved us all a lot of time and efforts.

[SmokingJoe]

I have 2 TV's and Pluto tv is not loading.