Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cody6
Reel Rookie

Picture crash and shakes after watching, then roku crash. How you fix

Twice recently this happen. Anybody has any ideas to solve this @Roku

 Man i wish i can upload a picture.

0 Kudos
1 REPLY 1
RokuKariza-D
Retired Moderator

Re: Picture crash and shakes after watching, then roku crash. How you fix

Hello @Cody6 

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos