Re: Youtube TV Recordings Still Freeze

Dear Roku Support,

I’ve been a loyal Roku user for many years and have always appreciated the reliability and convenience your devices provide. However, I’ve recently encountered a persistent issue with the YouTube TV app that has been extremely frustrating. The Key Plays feature, which I use frequently as a passionate sports fan, crashes consistently on all my Roku devices.

The problem only occurs on Roku devices. When I use YouTube TV on other platforms, such as Fire TV Stick or LG Smart TVs, the Key Plays feature works flawlessly. I’ve tried everything—reinstalling the app, restarting my Roku devices, and ensuring my 1 GB fiber internet connection is stable—but nothing has resolved the issue.

Until now, I’ve never thought of switching to another platform, but this ongoing problem is making me consider alternatives. Many others in the Roku Community have reported the same issue, and some have already made the switch to Fire TV Stick, where this feature works without any issues.

I want to continue using Roku, but I need to know if this issue is being addressed. Could you confirm if there is an update planned to resolve this compatibility problem with the YouTube TV app? I would appreciate any information or guidance you can provide.

Thank you for your attention to this matter.

Best regards,

Bill Falik