Solving playback issues

[sandriemme]

I have a Roku TV TCL 55" and I can't play Paramount + anymore, this is happening for the past 3 weeks at least, all other devices in the house have no issues. 

Latest software update installed

Factory reset to TV done

MODEL: G136X

Serial number: X01200FK71AC (S0JS624K71AC)

Software version: 14.1.4 build 7709-CG

GC version: 13.0.16

Timestamp: 2025-02-16T13:43:08Z

Issue ID AC-067-063

Thanks

[Kimee757]

Paramount Plus is not working on My Roku device. It is working on my non Roku device with no issues. On the Roku device I keep getting an error message about playback. I've uninstalled/installed, reset, restarted, updated & checked internet connection  & still getting playback error. 

[RokuEmmanuel-D]

Thanks for reaching out, @Kimee757 and @sandriemme.

Glad to have you all here!

We totally understand that you're having trouble streaming on Paramount Plus due to a playback error, and we'd like to investigate this.

To @sandriemme, thanks for providing the requested info. We really appreciate it! However, we also like to request the Channel Build Version of the app. 

As for @Kimee757, we'd like to include your devices in the ongoing review. To help us navigate the process, please provide the requested details above this thread by @RokuRiamie-D so we can take a closer look.

Thank you for being part of the Roku Community!

Please keep in touch!

Best,
The Roku Community Team

[Kimee757]

65 " TCL Roku TV

Model: 65S41R

Hardware ID: G138X

Serial #: X01200TEFPU9

Software Version: 14.1

Restarted: 2/16/25

Updated: 2/16/25

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Kimee757!

We truly appreciate you supplying these details and sharing them here! We'll pass this along to the team for them to take a look.

No worries; we'll keep this thread posted. Stay tuned!

Let us know if you need help with anything.

Best,
The Roku Community Team

[Bdub1]

I’ve deleted the app rebooted and keep getting the same error

ID 9d-070-466

model c167x Roku tv

[Bdub1]

[RokuJohnB]

Welcome to the Roku Community, @Bdub1!

Thanks for letting us know about your issue with the Paramount Plus channel. We appreciate the details you provided and would like to investigate this problem further.

Can you please provide the following details below?

• Could you share with us a photo of the error message that you are getting?
• When did the issue start?
• Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[Bdub1]

About a week ago and it seems to be just paramount 

[RokuRiamie-D]

Thanks for your response @Bdub1.

We would like to know what error you are encountering on the Paramount Plus channel. Also, does it occur during streaming or when you open the app?

It would be very helpful if you could send us a photo of the TV screen showing the error. How do I insert an image in a post?

We look forward to your response.

Cheers,
The Roku Community Team