Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Mark725
Reel Rookie

Re: Show loses video on and off for about 10 seconds

Model 3820X - Streaming Stick 4K

S/N X017007PY3U2

Version 12.5.0 build 4178-CU

Device ID S08Y422PY3U2

Channel Paramount+

Version 8.9 build 202312052

Tracker ID. U2-022-512

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RokuTakashi
Community Moderator
Community Moderator

Re: Show loses video on and off for about 10 seconds

Thanks for the response, @Mark725

We appreciate you for providing the information. Rest assured that we'll forward this information to the appropriate Roku team for further investigation. Any details from them will be provided as an update here in this thread.

We hope for your patience and understanding as we work on this.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Sej1234
Channel Surfer

Re: Show loses video on and off for about 10 seconds

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