Solving playback issues

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Bruceyboy
Level 7

On screen alert message: Your Roku device is overheating, what can i do ?

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Last night an alert message appeared on the tv screen saying our Roku device was overheating. What causes this, what can be done to remedy the problem ? Thank you. Bruce. 

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makaiguy
Community Streaming Expert

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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Roku's help page on this issue:

https://support.roku.com/article/226794787

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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17 REPLIES 17
makaiguy
Community Streaming Expert

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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Roku's help page on this issue:

https://support.roku.com/article/226794787

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Bruceyboy
Level 7

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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The advice given on the Roku answer pages (via the link shown below) was very helpful, thank you. Bruce. 

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mbe3
Level 7

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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I don't have a Roku player, it's a Roku TV.

 

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alimaj
Level 7

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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My Roku Premier Model 3920X recently started sending the on-screen alert message that it was overheating.  It is not in a cabinet, is well-ventilated and overheats within minutes of turning on the TV.  The Roku help page was not helpful because it basically says to stop using it.  Is there no other solution?

MartyFins
Level 8

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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My TV started sending me the message "Your Roku device is overheating" for the first time Friday, July 15th. I unplugged it & today (7/17/22) I can't even get the TV to turn on. I don't know what to do.

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renojim
Community Streaming Expert

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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@MartyFins, you have an actual Roku TV (not a Roku device connected to a TV) and you got the overheating message?  I didn't even know that was possible.  You might want to contact the TV's manufacturer.

Where to get support for your Roku TV™ | Official Roku Support

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Michelle3
Level 15

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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@renojim 

As far as I know, it’s not possible for an actual RokuTV set to display the overheating message.  Only stand-alone Roku devices can overheat and display the overheating message.  

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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YAH
Level 7

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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It IS possible for a Roku TV to say that it is averheating.  That is happening to us, and our tv is placed under a ceiling fan! You touch the TV and it is not hot anywhere.  This is starting to look like a programming update gone wrong.


@Michelle3 wrote:

@renojim 

As far as I know, it’s not possible for an actual RokuTV set to display the overheating message.  Only stand-alone Roku devices can overheat and display the overheating message.  

~ Jordan



 

Michelle3
Level 15

Re: On screen alert message: Your Roku device is overheating, what can i do ?

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@YAH  

Well I guess I never knew that either. Thank you for the specific information.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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