Solving playback issues

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KMc7
Level 7

[OS 10.5] Screen frozen on "Introducing Roku OS 10.5" and remote not working

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Roku new feature screen on monitor. Won't respond to any remote control buttons. Frozen.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Hi everyone,

Thanks for your patience regarding the screen freezing issue you are experiencing.

Please be aware that we have currently disabled this pop up on screen. We would recommend you to now unplug the power of your Roku device for a couple of minutes (regardless if you have already done this before) and then plug it back in again to see if you are still experiencing the issue.

Keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

166 REPLIES 166
Grundy
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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I have exactly the same problem.  None of the remote buttons do anything.

DaveW7
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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I have exactly the same problem

dotten
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Same here. And the irony is amazing since the screen is stuck saying "Your device just got better."

Cabrini
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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introducing Roku screen is frozen and will not respond to remote control

Slkaret
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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How the **bleep** do I get rid of this message and start streaming again?

SCT
Level 8

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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The remote became unpaired from the Roku device. Try unplugging the Roku device for 10 seconds and then plug it back in. If that does not work, remove the batteries from your remote. Then unplug the Roku device for 10 seconds. Plug it back in. Then put the batteries back in the remote. This worked for me.  

AlanVet
Level 8

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Rebooting the ROKU worked .  many thanks for your solution.

AlanVet
Level 8

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Power off  your Roku for 10 seconds 

Fussy64
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Having exactly the same problem. I’ve disconnected then reconnected the stick. I’ve removed and replaced batteries in remote. I’ve downloaded the remote app and connected it and nothing works. I have NO streaming and it’s ridiculous.  Roku - fix this IMMEDIATELY.