Solving playback issues

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hixsongary
Level 7

No sound

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Just bought roku premier, to replace my old roku, which was having no-sound issues when I opened videos.    Now, my new roku is even worse.   Anything on amazon prime, I have to open three or four times before I get a version with sound. Just happened on Netflix too.    

I can unplug/plug back in roku, but it keeps happening.   Roku, you are better than this.   Any suggestions to fix this.   

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1 Solution

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makaiguy
Community Streaming Expert

Re: No sound

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Having the same problem on two different units suggests the problem may be external to the Rokus. Try connecting to a different HDMI port if your tv has more than one. HDMI cables can develop problems and need to be replaced.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: No sound

Jump to solution
Having the same problem on two different units suggests the problem may be external to the Rokus. Try connecting to a different HDMI port if your tv has more than one. HDMI cables can develop problems and need to be replaced.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Nancyw730
Level 7

Re: No sound

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Geez, it's  harder to leave a message than get "support" from Roku.  My advice is unplug and cast to your TV.  This no sound issue is wide spread and indicative of something no one has yet noted

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hixsongary
Level 7

Re: No sound

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I changed cables and HDMI ports and that has resolved the issue.  Thank you for the reply.

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