Forum Discussion

Katatawnic's avatar
Katatawnic
Binge Watcher
9 months ago

Re: [Under investigation] YouTube Playback Issue - Black Screen

My Roku Streambar OS was updated this morning.  Now YouTube will not play any videos.  The app loads, thumbnails generate, videos can be added to or removed from playlists, etc.  But not one video will play.  It tries to load, but the screen just turns black and nothing happens no matter how long I wait.

 

I've rebooted the Streambar, uninstalled and reinstalled YouTube, unplugged the Streambar for a few minutes.  Nothing works.

 

Hulu, Netflix, and Paramount Plus are all working smoothly.  The only problem is YouTube, and it happened immediately after the Streambar OS update.

 

(Edit: Yes, YouTube does work on my phone and tablet.)

 

What do I do to fix this?

52 Replies

  • KatinVT's avatar
    KatinVT
    Channel Surfer
    9 months ago

    We've had the same problem. Of 17 channels on our home screen -- only 5 can we access. When I tried chat I was told I had to pay for the channels through Roku. Excuse me? Most of the channels are free (news programs). three of the ones we subscribe to we can't access, but 2 we can. Go figure.

    I think this new OS needs a serious fix. ASAP!

    • Katatawnic's avatar
      Katatawnic
      Binge Watcher
      9 months ago

      Wow, I'm sorry!  That's gotta be so frustrating.  Just the YouTube issue has been driving me mad.  But I mostly watch YT, not much else, so my TV routine has been completely hijacked.  And since I'm disabled and housebound, I don't have much to do besides watch TV.

       

      I used to create and maintain web sites, and if there were glitches in updates that testing overlooked, the first thing I'd do was to roll it back to the previous version until I had the update fixed and working properly.  This is what Roku should do.

      • PikeBishop's avatar
        PikeBishop
        Binge Watcher
        9 months ago

        I've got the same problem except it is on the Streambar Pro and it all started with the latest software upgrade (?).  I can get YouTube to play the videos if I use the app built into the Samsung TV and it works on every other device (phones, tablets, etc).  Every other app works properly (Netflix, Prime, BritBox, Acorn, Tubi). My secondary set-up using the smaller Streambar works as it should

  • Jgrawe's avatar
    Jgrawe
    Newbie
    6 months ago

     Hi, this problem just became apparent last evening.  I launch youtube on my roku and acts normal,  as soon as a selection of any type is made the screen totally blacks out and no sound.  I can return to roku home and choose any other app and works fine. I've tried all suggestions remove and reinstall youtube,  restart roku, check for updates and clear cache. Youtube does work on other devices such as phone and tablet just fine. Any insight is appreciated. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi Jgrawe,

      Welcome to the Roku Community!

      We are glad to have you here sharing about the issue of your Youtube channel which launches then goes to black screen. We would like to coordinate this with our Roku-appropriate team.

      We would like to clarify if you're referring to the YouTube TV app or the YouTube Channel. In the meantime, please provide us with the following details so we can further investigate the issue.

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

      We look forward to your update.

      Cheers,
      Riamie

      • Jgrawe's avatar
        Jgrawe
        Newbie
        6 months ago

        Model# #3941x-RokuExpress 4k

        Serial number X01600FY9UU9

        device  ID SO7P216Y9UU9

        Version 14.1.4  7709-CR

        GC Version 12.9.26

        Channel  Version  2.24

        Build 236

        Issue ID  U9-019-852

        Is on youtube channel not youtube TV

  • Katatawnic's avatar
    Katatawnic
    Binge Watcher
    9 months ago

    Streambar model 9102RW

    Serial number YL003L666089

                      (or YL003L666089)

    Device ID B110A3666089

    Software version: 14.0.4
    Build: 12221

     

    YouTube version 2.23
    Build 115025174

     

    Tracker issue ID 89-411-513

     

    I'm not sure how relevant the tracker issue timestamp is. This has been ongoing since immediately following the OS update at 10:24am EDT.

    • Katatawnic's avatar
      Katatawnic
      Binge Watcher
      9 months ago

      No one from YouTube or Roku has updated me.  I don't know if anyone is even looking into this.

      • kid_fullerene's avatar
        kid_fullerene
        Reel Rookie
        9 months ago

        same issue here - same timeline,  almost ready to buy a current model and start over ..glad you were able to at least get it to their team(s) for some kind of consideration!