Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
312capri
Reel Rookie
‎09-13-2022 06:28 PM

No Caption Tracks Available

Suddenly the Fox News Go lost closed captioning. The film clips have closed captioning only the live news streaming has lost them. “Closed captioning is always on”. The accessibility & captions shows “No Caption Tracks Available” I have a new TCL Smart TV, and another TV with a Roku Ultra. Both have lost CC. I’ve uninstalled and reinstalled the Fox News app.

Thank for the help,

312capri

0 Kudos
2 REPLIES 2
312capri
Reel Rookie
‎09-13-2022 06:34 PM

Re: No Caption Tracks Available

Interestingly the Fox News Go CC works on my iPad.

0 Kudos
RokuMary-F
Community Moderator
Community Moderator
‎09-14-2022 12:06 PM

Re: No Caption Tracks Available

Hi @312capri,

Welcome to the Roku Community and thanks for reaching us.

For more information about that channel's features and functionality including closed captioning, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

We appreciate your patience with this matter.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Labels