Solving playback issues

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Marc13
Level 7

No 4k 30 fps option on display settings

I have a roku ultra hooked up to my vizio tv connected on a 4k 30hz port. It has 2.2 hdcp but roku ultra only detects it at 1080p resolution. I dont see the option for 4k 30 fps on the display settings.

How do I detect it as 4k resolution?

2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: No 4k 30 fps option on display settings

@Marc13

Thanks for the inquiry.

Is the content that you are trying to view in 4K?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Izm
Level 7

Re: No 4k 30 fps option on display settings

I'm having the exact same issue. All of a sudden I no longer have a 4K 30fps option. Roku Auto detects only 1080p Dolby Vision HDCP 2.2. Playing Star Wars: Rise of Skywalker on Disney+ (4K) I checked System Information on my Vizio (while the movie was playing) and confirmed 1080p at 60fps. I can't even force the Roku to play any of the 4K options. Now it's playing everything in 1080.

 

Vizio Model: M50-E1 Version: 11.0.120.1-1

Roku Model: 4800X - Roku Ultra Version 10.5.0 Build 4201-C2

Roku Ultra (4800 series) 

 

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