Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Andy29
Level 7

New 4K Roku Stick Stuck at 50 fps

I recently purchased a new Roku 4K stick to replace my old one as this plays HDR10+ on my Samsung QLED TV.  However, the Auto Refresh Rate does not seem to work as when I enable it or disable it, all content plays at 50 frames per second making content appear jumpy.  I have tried all of the usual fixes, such as various display modes, fixing Dolby Digital Plus, trying different HDMI ports, switching to 4.2.2 etc but none of them make a difference.  My old 4K Roku plays 60 fps fine on the same TV.  Has anyone else had the same experience with the new 4K Dolby Vision Stick or has any suggestions?

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