Forum Discussion

LexaStorm's avatar
LexaStorm
Newbie
2 years ago
Solved

Netflix not loading (black screen)

I just got Roku setup and has no issue accessing and logging in to my Disney+ and Prime Video accounts, but when I select Netflix, I just get a blank screen. No loading bar or wheel or anything. I haven't even been able to log in to my account, so I know it can't be an account restriction problem.

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, LexaStorm

    It's always great to see new users around here in the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. From here, we recommend performing the steps below to resolve the issue:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once performed, kindly check on how these troubleshooting steps worked. 

    Keep us posted.

    Best wishes,
    Kash

  • WendellE1's avatar
    WendellE1
    2 years ago

    Thanks for this, but after pressing *, I just chose "Restart App" and that worked.

  • cnorrdin's avatar
    cnorrdin
    9 months ago

    Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!

25 Replies

Replies have been turned off for this discussion
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, LexaStorm

    It's always great to see new users around here in the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. From here, we recommend performing the steps below to resolve the issue:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once performed, kindly check on how these troubleshooting steps worked. 

    Keep us posted.

    Best wishes,
    Kash

    • WendellE1's avatar
      WendellE1
      Newbie
      2 years ago

      Thanks for this, but after pressing *, I just chose "Restart App" and that worked.

      • Anibel89's avatar
        Anibel89
        Newbie
        10 months ago

        I was having the same issue (Black screen) and using the restart function worked for me also. Thank you!

  • cnorrdin's avatar
    cnorrdin
    Newbie
    9 months ago

    Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Thanks for sharing your workaround here in the Roku Community, cnorrdin!

      We are grateful for your input as it will help other users to do this as their troubleshooting steps when they also encounter issues with their Netflix. 

      Please let us know if you need assistance. We are here to help you. 

      All the best,
      Emman

  • Michael1616's avatar
    Michael1616
    Newbie
    2 years ago

    I have been having the same problem as above in [1]. I select netflix from the home screen and the screen just goes black. Other channels load the login screen, but netflix just stays black and i am never able to login.

    • RokuBernie-D's avatar
      RokuBernie-D
      Community Moderator
      2 years ago

      Hi Michael1616,

      A warm welcome, and thanks for your first post in the Roku Community!

      We understand that you're experiencing a playback issue on the Netflix channel. We're glad to assist.

      We recommend that you follow the troubleshooting steps provided in this support article on how to resolve a channel playback issue. If the issue persists, please help us by providing the required details above, posted by RokuJechealR, so that we can pass along the information to the appropriate support team for further investigation.

      Your response is highly anticipated. 

      Warm regards,
      Bernie

      • Hbdbdjdicjdbris's avatar
        Hbdbdjdicjdbris
        Newbie
        2 years ago

        You have got to be kidding me. I’ve tried all of the fixes and nothing works. My internet is fine. It sounds like a bot is answering these posts. Is there a solution or not?  If I need a new TV then just say that. The amount of people who are super pissed off is not good for ROKU or Netflix. Roku is easy to ditch…Netflix is not. Come on!  F-ing do something or tell us that you aren’t going to. 

    • Jax403's avatar
      Jax403
      Newbie
      2 years ago

      This exact same thing happened when setting up a brand new ROKU TV for the bedroom..started reading all these threads and came across the one that suggested I go to the Home Screen…Go to Netflix icon…hit the asterisk star on the remote ..options will pop up to reset or restart app which I hit OK..Netflix loaded and I signed in also using the remote..all is working fine now..Hope it helps you. 

      • mlopes1963's avatar
        mlopes1963
        Channel Surfer
        12 months ago

        I have done that and more. I also had calls with NETFLIX support. At this point I am 100% sure the problem is with ROKU, but it seems that nobody is realing address the problem besides telling us to reinstall the APP, clear cache and reboot. Why nothing is happening on my toshiba firestick tvs? Only on ROKU. 

  • rikazkhan's avatar
    rikazkhan
    Reel Rookie
    2 years ago

    <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> Netflix Not Working on Roku

    How to Fix Netflix Not Working on Roku

    1. Restart your Roku device by unplugging it for 30 seconds, then plugging it back in.
    2. Ensure your Roku firmware is up to date by navigating to Settings > System > System update.
    3. Check your internet connection on Roku by going to Settings > Network > Check connection.
    4. Sign out of Netflix on Roku and sign back in. Go to the Netflix home screen, select Settings, then Sign Out. Sign in again with your credentials.
    5. Uninstall and reinstall the Netflix channel on Roku. Navigate to the Netflix channel, press the * button on your Roku remote, select Remove channel, confirm, then reinstall the channel from the Roku Channel Store.
    6. If none of the above steps work, contact Netflix support or Roku support for further assistance.
  • Thegolfitems1's avatar
    Thegolfitems1
    Reel Rookie
    2 years ago

    If you're experiencing issues with Netflix not working on your Roku streaming device, there are a few steps you can take to troubleshoot and resolve the problem. First, ensure that your Roku device is connected to the internet by checking the network settings in the Roku menu. If the connection is stable, try restarting your Roku device as a simple reboot can often fix temporary glitches. Additionally, make sure that the Netflix app is up to date by checking for updates in the Roku menu. If the problem persists, clearing the Netflix app cache by removing and reinstalling it may help. Finally, if none of these steps work, contacting Netflix or Roku support can provide further assistance in resolving the issue.

    • mlopes1963's avatar
      mlopes1963
      Channel Surfer
      12 months ago

      I did all this and more. My TOSHIBA with Firestick is running PRIME and NETFLIX perfectly. All my devices with ROKU just quit working with NETFLIX and PRIME the same day. Unacceptable!!!!

  • cwmagui's avatar
    cwmagui
    Channel Surfer
    2 years ago

    Wish I had come here first!  Over an hour and a half on the phone with Netflix.  I hung up on them when they told me I needed to have my ISP reset my router back to defaults (Simply because my profile on ONE device was out of sync).