Forum Discussion

seayml's avatar
seayml
Reel Rookie
2 years ago
Solved

Netflix crashes software version 13.0.0 build 24056

Netflix crashes and immediarely returns to home screen when you click on it. Current roku software version 13.0.0 build 24056 Have checked for updates, none available. Have checked for Netflix App u...
app playback
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Greetings Community users,

    We've resolved the Netflix streaming problem for the majority, if not all, of our users. To keep things organized, we'll be closing this discussion now.

    If you're still encountering this issue, please create a new thread or message me directly.

    We'll mark this post as solved. Thank you for your patience, and a big thanks to everyone who reported the issue.

    Enjoy your streaming! 💜

    Best regards,
    Roku Community Team

Groce's avatar
Groce
Reel Rookie
2 years ago

I've had this Sharp Roku TV for 5 years and Netflix for 4 years. This problem of sudden freezes, often while close captioning continues to display, then Netflix closing (and sometimes TV restarting) for about 1 1/2 years. I have tried all suggestions found here, but the only work one time or not at all. 

Model: 7202X

serial #: YN008J380138 (9H48A8380138)

Software version: 12.5.5

Build: 4174-38

GC version: 11.4.29

Issue ID: 38-193-357

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Groce 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for providing the information relating to the issue you have encountered with Netflix. Kindly be advised that we have forwarded this to the appropriate Roku team for further investigation. An update will be provided in this thread once more development on the investigation has been conducted.

    We hope for your patience and understanding as we work on this.

    Best wishes,
    Kash

    • Groce's avatar
      Groce
      Reel Rookie
      2 years ago

      It's been a week. Is there no correction?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Groce!

        Our appropriate Roku team is still investigating this issue. Once more information is available, we'll update this community thread.

        Your patience and understanding are much appreciated.

        Kind regards,
        John