Netflix UI-800-02 error code
recently received the 4k stick and have no problems with all my streaming channels except for Netflix. Netflix will not load properly and constantly gives UI-800-02 error code. Tried deleting app, reinstalling, factory reset, all other options, nothing works. Netflix works fine on my other roku devices and smart tv's. roku said they would call me back, but no response. anyone else find a solution for this ?
Hello, rmb93021!
Thank you for posting here in the Roku Community!
We understand that you may encounter issues with your Netflix channel. This error happens when there is an issue with the data stored on your device, which stops Netflix from playing.
Here's how you can fix the issue:
Restart your device:
- Turn off your Roku device. Unplug your device's power cable.
- Make sure your Roku device is completely off, not just in sleep or standby mode.
- Leave your device off for 15 seconds.
- Turn on your Roku device and try Netflix again.
For additional troubleshooting steps, please visit our support page on how to resolve a channel playback issue.
Please keep us updated on how it goes!
Thanks,
JharraThank you for your update, rmb93021!
We appreciate the time and effort you've put into resolving this Netflix issue. Please note that since this issue is specific to Netflix, we suggest contacting their customer support team, Netflix ContactUS, for further assistance and clarification. It's important to know that the majority of content on the Roku platform is provided and managed independently by the streaming channels' providers.
Thank you for your understanding and cooperation.
Best regards,
JharraHello Community users,
Thank you for posting in the Roku Community!
The Netflix UI-800-02 error code is a common issue with these channels. This error occurs when data stored on your device is corrupted, preventing Netflix from playing. Here are some troubleshooting steps that might help.
Please follow the steps below:
- Uninstall the channel: Highlight the channel, press the * button, and select "remove".
- Clear cache and data: From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and proceed to the next step.
- Restart your Roku device: Unplug your TV and then plug it back in. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. Test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
- Re-install the channel: Press the home button on your Roku remote, scroll, and select "Store". Then add the channel from there.
If you've tried all the steps above and are still experiencing issues, we highly recommend contacting the channel provider, such as Netflix contactUs, for further assistance. The majority of content on the Roku platform is actually provided and managed separately by the streaming channels' providers.
Hope this info helps!
Thanks,
JharraHi @BD504, thank you for keeping us in the loop!
We sincerely appreciate the detailed information provided and your cooperation in addressing this issue. Your input is valuable to us. If you encounter this issue again, please do not hesitate to inform us so that we can thoroughly investigate and resolve it.
Thank you for your understanding and continued participation in our community.
Best regards,
Jharra
