Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
Hi, RadioJoel
Thanks for posting, and welcome to the Roku Community.
We came across your post regarding your Roku TV, where you mentioned that you are experiencing an issue with Netflix crashing, and we'd be happy to help. Let's perform a troubleshooting step to resolve the issue. Please follow this one below:
-
Remove the channel: Highlight the channel tile on your home screen and press Star button to open the Options menu. Select Remove channel and confirm.
- Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: Refer to earlier instructions to restart your Roku device.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.
- You can also restart your modem/router after performing the steps above.
If the issue persists after performing the mentioned troubleshooting step above, kindly provide the following details below so we can investigate it further since we've exhausted and attempted fixes.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We hope to hear back a response from you and let us know what you find out.
Best wishes,
Kash
Have had this issue with every single Roku tv in my house (5 of them). Only Netflix crashes. Only thousands of dollars in Roku products just to have to keep resetting the entire tv once a day on whatever tv we are using at that time. All this money spent and continuous monthly payments for an app I can’t even use without constant hassle given to a company who just keeps repeating the same troubleshooting advice to all of the people on here telling them the same exact thing. How about try and fix our issue and stop with beating a dead horse with your rebuttals that don’t work for the issue at hand. Had enough of this
Hi, Pappywoodwork
Welcome to the Roku Community.
We understand the issue you have faced with Netflix crashing on all of your Roku TVs, and we'd like to assist you in resolving this issue. We're currently reviewing this case and investigating the crashing of Netflix on Roku TVs, and we would like to request the details previously requested above this thread, as this information is crucial to our investigation.
Additionally, it is also a good option to contact the channel provider's support directly and inquire further about this issue for a workaround or request an update of the app on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.
We look forward to your response and hope for your understanding.
Best wishes,
Kash
