Netflix Crashing on Roku and TV not responding 2024
It’s 2024, and Netflix still crashes on Roku with the latest updated software (for Roku and Netflix). I am unable to resolve the issue and a bit frustrated about it.
Forum Discussion
Exactly my problem, what's the cure? Either Netflix or Roku has to go.
With so many people having this problem, what is Roku doing??? I'm about done with these clowns.
Hi, thissux77
Thank you for your post in the Roku Community.
We appreciate you bringing the Netflix issue to our attention, and we are here to help. Troubleshooting is a standard procedure for resolving app-related issues. We recommend following the steps below:
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the troubleshooting steps, we kindly ask that you provide the details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
We hope to hear back from you with updates on what you find out.
Best wishes,
Kash
