Issue Tracking Board

[13DrO]

I had the same problem with multiple games, on both complete games and condensed games. Not acceptable ... it's the playoffs!!

[Tonyandshelley]

Unacceptable! Playoffs and can only watch 2 plays before getting kicked out to Home Screen. We have all tried updating app version and emptying the cache

[Tonyandshelley]

Roku – You need to step in and put some effort in and fix this I used to be a supporter of Roku but you’re letting this happen during the playoffs is totally unacceptable and if this does not get fixed we will likely leave Roku altogether unacceptable

[kensaspen]

Same issue here...I wonder if this is a Roku issue or an NFL app issue (similar to the November issues where the app wouldn't load at all)?  Seems to me NFL needs to hire a better software team!

[daddybruce]

Same thing here

[will5354]

This weekend.  Watching a replay game, approx 5-7mins into the game it stop playing and it goes into Roku home screen.  Other times, it stop playing and Roku goes into restart mode.  And it happens all the time.  I checked app update, roku update, and reboot to no avail.

[will5354]

*

[RokuEmmanuel-D]

Hi Community Users!

Thanks for being part of the Roku Community!

We appreciate you all for reporting this issue directly to us. We would like to investigate this closely so we can help you get back on streaming in no time. 

To proceed with the review process, could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Your cooperation and understanding are greatly appreciated as we work to resolve this issue. 

Please get back to us soon.

Best,
Emman

[Reyno77]

I had the exact issue after w to 3 min app would crash on any full game replay from Saturday or Sunday. I called.support but no solution. They sent me to the nfl but you only get a pre recorded message. I paid for the nfl but it isn't working. Very frustrating.