Issue Tracking Board

[RokuRiamie-D]

Hi @Brush21,

Welcome to the Roku Community!

We appreciate you for letting us know that your NFL channel app crashes and returns to the Roku home screen upon opening. Rest assured, our Roku team is already aware of this issue.

To help us investigate the issue further, please provide the details that we listed on this page.

We look forward to your response. Thanks!

The Roku Community Team.

[ccog7777]

Considering the next round of NFL playoff games are coming up in 2days, have any solutions been found yet?

I got this from NFL.com support today and will try later on, but I already tried all of this besides the first step with Allowing All Privacy Settings.  Has anyone tried this first step?

If you are having issues with your NFL Roku application please follow these directions:
 
1. Please navigate to "Settings".
2. Choose "Legal & Privacy" then "Privacy Settings".
3. Choose "Performance".
4. Then mark Enable or Allow All.
 
You may also try these:
 

1. From the Roku home screen, select the "Channel Store" icon.
2. Use the up or down arrow button to navigate to the "My Channels" category (the top row), where you’ll see a list of channels you currently have installed.
3. Using the right and left buttons on your remote control, select the channel you wish to remove.
4. Select "Remove Channel."
5. On the confirmation dialog box, select "Yes" to confirm the removal.

 
Once you have removed the channel:

1. Unplug your Roku device and wait for 30 seconds to a minute.
2. Plug it back in, then return to the Roku Channel Store to re-download the application.
3. Launch the app and sign in using your NFL.com account credentials.

 
If the issue persists, kindly share the following details to help us investigate and resolve it promptly:
 

• If you're on the app, what version are you using?
• What device are you using (make, model, and software version)?
• Have you tried any troubleshooting steps? If so, which ones?
• If you haven’t already, could you share a screenshot or video of the error?

[ccog7777]

Does anyone know if this fix's the problem:

If you are having issues with your NFL Roku application please follow these directions:
 
1. Please navigate to "Settings".
2. Choose "Legal & Privacy" then "Privacy Settings".
3. Choose "Performance".
4. Then mark Enable or Allow All.

I'm worried I'm not going to be able to replay the divisional round games starting tomorrow!  Please tell me we are not going to wait until after the playoffs to fix this ROKU TEAM?

[RokuRiamie-D]

Hi @ccog7777,

Thanks for posting in the Roku Community!

We have coordinated this already with our Roku team for further investigation. To help us investigate the issue please provide us with the following:

• Tracker ID
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Thank you for your understanding. We will wait for your reply.

Cheers,
The Roku Community Team

[Grizz11]

Do not unplug, uninstall or change anything. The fact is the app runs just fine on Amazon fire stick and the problem is in the Roku operating system and/or app code. Until Roku themselves acknowledge and admit the problem is not on the user end I would either buy a cheap fire stick or resign myself to watching on my phone or tablet. 
Roku products are not what they used to be. I have issues with fluctuating picture quality, poor color quality as well as the football app issues. I replaced both of my 4k Roku sticks with brand new ones last year and the same issues remain. My download speed on my router is a consistent 400 mbs and none of my other devices including my fire stick have trouble. My love of Roku above everyone else has ended after 15 years.

[Carajillo]

The following is what I sent to the NFL.   I've been in conversation with them since last week trying to get resolution to the fact that certain game replays either won't start at all or start and then close out the app and return to the Roku homescreen.   

I’m sitting down now trying to play the full game replay of the Chiefs and Texans.   The replay starts, goes for a couple minutes then closes the app and returns me to the Roku homescreen.    I reopen the app, select full game replay and start the game and the replay starts, not at the beginning but a minute or so before the point where it cut off.  It’s starting as if I left the app and am returning to the game.   So I’m watching the same thing I saw before it cutoff for a minute or so however it progresses past the point where it cutoff and runs for another couple minutes before it kicks me out of the app and returns to the Roku homescreen.  I reopen the app and do it again.  It starts the replay about a minute before where it cutoff the last time I tried to watch and progresses past the point where it cutoff only to cutoff again a couple minutes later.    

[Ezypup11]

Having the same issue. 

[Ezypup11]

I am still having this issue as well. Unbelievable that Roku has not fixed this yet. I will not ever buy another Roku device. 

[Ssgwilluam]

NFL app keeps crashing back to homepage. Restarted, router, restarted Roku box and unplugged the TV.