Issue Tracking Board

[ulmish]

OK, I attempted to view the condensed version of the Bronco-Bills game on NFL+.  This crashes my Roku TV every time.  NFL+ version is 5.0.76.  Here is the information from Issue Tracker, collected after the TV crashed and restarted:

Model: G213X - Roku TV

Serial number:  X01900E9W6LW (S08P4449W6LW)

Software version:  14.1.4 build 7709-CH

GC version 12.8.19

Timestamp: 2025-01-13T22:57:19Z

Issue ID LW-018-657

[RokuEmmanuel-D]

Hi, @Reyno77.

Thanks for reporting this here in the Roku Community!

We totally understand your concern with the app, and we'd like to help.

Could you provide the details requested above this thread so we can forward it over to the Roku team for review? 

We are looking forward to your response. 

Best,
Emman

[mnmiken13]

Model 3941x2 Roku Express 4K+

Serial# x0022000dnghy

Software version 14.1

Device id S0HAK2CDNGHY

[RokuEmmanuel-D]

Thanks for chiming in here in the Roku Community, @ulmish!

We understand you're experiencing an issue with the NFL app. We truly appreciate your effort to supply all the needed information for this investigation. 

We'll ensure to pass this along to the team to include your device in the review process. We'll keep in touch on this thread for more updates. 

Best,
Emman

[13DrO]

Emman, for me this happened on three different Roku devices. One is a Roku stick, maybe 5 years old. One is another Roku stick, maybe 2-3 years old. One is a brand new, just out of the box, 65-inch Roku TV. Sorry I'm not able to give you the specifics you requested at this moment but the issue clearly is not limited to just one Roku device model.

[RokuEmmanuel-D]

Welcome, @13DrO.

Thanks for sharing your experience here in the Roku Community!

We appreciate your detailed information about this and would like to help you include your device in the investigation. 

We would like to request the following details, which were posted above this thread, for more visibility on your device. We are gathering more information to help us resolve this issue as quickly as possible. 

Thank you for your cooperation and understanding!

Best,
Emman

[Jniski]

I noticed today I was able to watch the Eagles Packers gave, Full Game, and had no issues. Unlike yesterday when it either froze or reset the box every 3 minutes or so. I'm using 2 Roku Ultras, 1 older and 1 I just purchased from Roku in the last week. I sure hope it works for todays Vikings game.

[AliGator14]

It's so ridiculous, it's just a f*cking joke at this point @Tonyandshelley 

[Gtxjason]

I'm having the same issue. We can watch a full game replay but it crashes after a fre minutes. We try the condensed game and it won't load and then the Roku resets 

[RokuEmmanuel-D]

Hi Community Users!

We understand your frustration with the issue you're experiencing with the NFL App on your Roku devices. 

The team is still investigating this issue and is encouraging you all to please provide the device details requested above this thread. 

The more information we have, the quicker this issue will be resolved. 

Thank you for your cooperation and understanding as we work to resolve the issue. Please get back to us!

Best,
Emman