Solving playback issues

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Cwilk29
Level 7

My roku won’t stop scrolling

My roku (not sure on model fairly old) has started this thing where it won’t stop scrolling. I can’t click anything. No stuck buttons, hard reset, restarted, etc. nothing seems to work. Do I need a new one? Thanks. 

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makaiguy
Community Streaming Expert

Re: My roku won’t stop scrolling

@Cwilk29-

Let's try to narrow down the cause.

If you take the batteries out of the remote the pull the Roku exposed plug for a few seconds, when the Roku reboots does the scrolling resume?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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