Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

My moms Roku won’t turn on

So my moms Roku stopped working after a power outage. It’s been working fine for years. We have jt all plugged in but it’s just not coming on(no light) she tried mine and it works fine so it’s not the TV. 
it’s a Roku premiere 

0 Kudos
Community Streaming Expert

Re: My moms Roku won’t turn on


First, ensure you are powering from the wall outlet with the power adapter.  Try swapping out the power cable adapters and power adapter.  (Use both the power adapter and the power cable from your Roku device with your Mom's Premiere and see if it powers on).  


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos