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My audio track is playing Japanese audio on my Disney Plus profile

Hello my audio track is playing Japanese audio on my Disney plus profile. I cant seem to change it by selecting a new language in the "*" menu. When I try to change it from Japanese it just switches back. I have also tried using the down arrow on the d-pad but there is no on screen display with audio options. What can I do to fix it!? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: My audio track is playing Japanese audio on my Disney Plus profile

Hello @Sparrowhawk90

Thanks for the post.

Does the issue only occur within Disney Plus or across other channels installed on your device? If it's just Disney Plus, we suggest reaching out to Disney Plus' support team to see if they have any additional settings or options within their channel that may resolve the problem you're experiencing. Many channels on Roku are developed and maintained by the channel provider themselves.

You can contact them here: https://help.disneyplus.com/csp?id=csp_index

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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