Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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EBO030511
Level 7

My Roku tv shut off while I was watching it and won’t turn back on

I bought my TV a couple months ago from Walmart I was watching it in the middle of the night it wasn’t overheated there was nothing wrong nothing moved it just shut off and now won’t turn back on all my plugs are working I tried to reset it nothing is working

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: My Roku tv shut off while I was watching it and won’t turn back on

@EBO030511 

For some reason some RokuTVs are a bit difficult to restart after a crash of OS for whatever reason.  My Insignia can be a bugger at times.  Sometimes immediately restarts.  Other times, just have to leave unplugged for 5 min or so.

Try unplugging your TV for a few min.  Then try powering on with remote.  If remote doesn't work to power on, look for physical power button on TV.  Some of these RokuTVs may require a long press of the physical power button on the TV.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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