Solving playback issues

[xusaf1]

When I use my Roku 4k to turn on my TV, I get the message, "no signal"; however, as soon as I press the "home button" on the Roku, the home page appears with all the channels listed. Also at times, it will not play HD movies, even though it played them earlies in the day.

I have pressed the reset button and disconnected it and all the cables, and the issues still crop up.

Any suggestions?

xusaf1

[RokuMary-F]

Hi @xusaf1,

Thanks for posting in the Roku Community!

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[makaiguy]

@xusaf1-

Sounds like this problem:

Starting with Roku operating system version 10.5 a new "Power" item was added in the "Settings > System" menu for some of the newer Roku device models. At this writing they are Streaming Stick 4K/4K+ (3820/3821), Express 4K/4K+ (3940/3941), Roku 4 (4400), and Ultra/Ultra LT (4800/4801). You can check your model and model number via Roku menu path Settings/System/About.

If you have one of these models, the new "Auto power savings" item there will put your Roku device into a low power standby condition after a 20 minute period of inactivity, in which nothing has been streaming and no user interaction has been received (such as when the TV is off). In this state neither its connection to your home network nor its HDMI signal to your TV are active.

Pressing a Roku control key (like the Home button) on your Roku remote (not Power, Volume, or Mute buttons, if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

If you disable "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" it should prevent your Roku from going into standby in the first place. The power savings are very small and for the hassle it causes most users, I don't think it's worth having this feature activated.

For further details, see this Roku information page: https://support.roku.com/article/6306527767575