Forum Discussion

Schrader451's avatar
Schrader451
Channel Surfer
6 months ago
Solved

Max app on Roku crashes to the Home Screen when content starts playing

max app on Roku pro series TV crashes back to Home Screen as soon as content starts playing. Contacted max, did everything they said, went through all of the Roku steps right down to factory reset. (...
app playback
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone, thanks for reporting the issue with the Max channel when playing content!

    I’ve passed this on to our team for further investigation.

    We’d appreciate it if you could provide a bit more info:

    • Is this happening with specific content?
    • If so, what’s the content title?

    For better visibility and reference, we'll mark this post as solved.

    Thanks again for your help!

    Best,
    The Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi Schrader451,

Welcome to the Roku Community!

We noticed in your post that you're having trouble with the Max channel that crashes back to the Roku Home screen. We'd like to investigate the issue further.

We would like to know the details below:

  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Roku device model, serial number, device ID, and OS version.
  • Channel version (highlight the channel and press the star (*) button of your Roku remote)
  • Troubleshooting steps taken

Please keep us posted. Thanks

The Roku Community Team!

waresoft2's avatar
waresoft2
Channel Surfer
6 months ago

Yes the crashes return me to the home screen with no errors.

I have rebooted my device.  I've tried the remote combination that basically clears caches or something. 

I've removed the app, rebooted.  Reinstall app.  

I have not factory reset.  I'm not going to.  It's one misbehaving app.

 

All other channels/apps work great on ALL of my Roku devices.  Just not the Max app. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Thanks for your response waresoft2.

    We would like to coordinate this with our Roku team. Please provide us with the details that we have mentioned on this page.

    We look forward to your update.

     

    Cheers,
    The Roku Community Team

    • waresoft2's avatar
      waresoft2
      Channel Surfer
      6 months ago

      Huh?

      I provided you with what you asked in the previous post.