Solving playback issues

[BernC]

Model 3941X2
S/N X02200NA0U3D (SOHAK2CA0U3D)
14.0.4 Build 12221-E4
GC Version: 12.7.25
2024-12-12T10:43”48Z
Issue ID: 3D-498-883

[BernC]

MAX Version 58.2 - Build 0

[softwarefailure]

App opens, select a show and then show starts for a few seconds then immediately returned to the ROKU home screen. It's a ROKU issue. (Yes I have done all the common fixes) MAX works fine on phone and computer. Will have to cancel MAX if ROKU can't fix this software issue. ROKU are you listening?? I've been a ROKU customer for decades.

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Thank you for bringing this issue to our attention!

UPDATE 12/12: We’re happy to inform you that it has been resolved for most users.

To ensure everything is up to date, please check for any available app updates by following these steps:

1. Press Home on your Roku remote.
2. Use the directional pad to select the channel or app that isn’t loading, and press Star to open the Settings menu.
3. Select Check for Updates.
4. Once the app or channel has finished updating, try opening it again.

We’ll now close this thread and mark it as resolved.

If the issue persists after updating, please feel free to create a new thread, and we’ll be happy to assist you further.

Thank you for your continued participation in the Roku Community!

Happy Streaming! 💜

The Roku Community Team