Forum Discussion

Clef's avatar
Clef
Reel Rookie
2 years ago
Solved

MSNBC no longer live streaming.

Since 10/9/23 MSNBC network (which must be accessed via the NBC app) will not live stream. It is possible to select and view their recorded content and shows, but the live stream option no longer wor...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for flagging this to us.

    we're sorry to hear about this, and we'd like to help. You can perform this troubleshooting step below to see if it resolves the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted on what you find out.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for keeping us posted, Rich0826.

    Please be aware that independent apps or channels, including MSNBC on the Roku streaming platform, are being created, maintained, and updated by the channel providers themselves. You can contact them through their Customer Support website or directly contact their line at 1-212-664-4444. 

    Let us know if you have further clarification or are in need of any assistance. We'd be glad to continue doing so. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here in the Roku Community, motiger!

    Thanks for bringing this to our attention. Rest assured that we will find you the best resolution possible.

    May we first know which specific Roku streaming player you are having this issue with? We also need to make sure that you have performed the troubleshooting steps precisely to work. It should be in this order: remove the app > reboot your device > and re-install it. 

    Furthermore, have you tried to reach out the Customer Support of MSNBC regarding this matter? If not, we highly recommend it, as they are the ones who created, maintained, and updated their app on the Roku streaming platform. You can also directly contact their phone number at 1-212-664-4444. 

    Keep us posted on how it goes! 

    Best regards,
    Carly

Rich0826's avatar
Rich0826
Channel Surfer
2 years ago

I noticed this too and it's very annoying.. It still shows up as an option but says N/A under it and you cannot select.. I can go to the Peacock app and select channels, go to Morning Joe live from there.. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Community users.

    Thanks for flagging this to us.

    we're sorry to hear about this, and we'd like to help. You can perform this troubleshooting step below to see if it resolves the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Please keep us posted on what you find out.

    All the best,
    Kash

    • Rich0826's avatar
      Rich0826
      Channel Surfer
      2 years ago

      Didn't work.. I would have no idea how to contact NBC for their Roku app.. seems odd that you would post that being your platform but okay.. 

      • PaulRomo's avatar
        PaulRomo
        Newbie
        2 years ago

        Agreed. MSNBC just stopped working right when the war in Israel started. Can't believe that NBC has not got this resolved.

    • rblumbe's avatar
      rblumbe
      Newbie
      2 years ago

      I have tried removing and reinstalling NBC as well as restarting Roku and that does not solve the issue.  Other channels on the NBC platform works, but not MSNBC

       

      It seems to me that it is a system wide issue

    • Wineaux's avatar
      Wineaux
      Reel Rookie
      2 years ago

      Could you please provide us with a contact number for NBC’s Roku app support team?  That should be information that Roku has on hand.  NBC sure doesn’t provide it.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Wineaux,

        Thanks for posting here in the Roku Community!

        You can check out this support article for the channel contact list.

        We hope this helps.

        Kind regards,

        Eunice