Solving playback issues

[jazric11]

It started working this morning.  Not sure if anything was done.

[MicMac801]

Max is now working for me this morning as well. However, after the initial Max logo page during launch, I get this: “Important Notice: Max will soon stop supporting this Roku device model”. So this appears to be a temporary fix and I will lose Max connection again?

[MrsMcCandlish]

Same issue here on a Roku StreamBar Pro. Max will load to the profiles page, but will go no further on the last two accounts. However if I select the main user account it prompts me as though I have selected the edit option (not highlighted, verified several times).  All other apps are working fine. This issue started today for us. I have uninstalled and re-installed, restarted in between, and still can not use the Max app. 

[RokuRiamie-D]

Hi Community Users,

Greetings from the Roku Community!

Thank you for letting us know about the issue you're experiencing with the Max channel on your Roku devices. We would like to coordinate this with our Roku team so please provide us with the following:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (press the Home button five times, followed by the Back button five times)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Troubleshooting steps taken

We look forward to your response.

Cheers,
The Roku Community Team