Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DarrellWindu
Level 7

Low power message brand new roku cord

I bought a brand new roku cord from roku and it is not powering my roku premiere. I I bought the roku jan 2020. I just keep getting the Low power message. I’ve used several different cords and still doesn’t work. Plugged into different outlets. Any advice?

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Low power message brand new roku cord

@DarrellWindu

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DarrellWindu
Level 7

Re: Low power message brand new roku cord

K4299E611613

model 3920x

any help would be much appreciated. 
thanks a ton.the roku will flash white/red. And then a solid red light just showing the low power message on the screen. Not turning on. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Low power message brand new roku cord

@DarrellWindu

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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