Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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davemthree
Level 7

Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

Hi there, I’m have 2 55” LED in my store front. I am running ads from a USB. It runs for about 6+ hours then goes back to the main menu. How do I choose continuous play? I want to run from a USB. Thanks 

7 REPLIES 7
jsdray
Level 7

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

I'm having the same issue with a TCL Roku TV used in the foyer in my church.... How do you fix this?

It's a USB device and we loop the video files on it using the Roku Media Player app...  Ours is stopping after about 3 hours.  I changed the screen saver and the power settings.... Why does it keep stopping?

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renojim
Community Streaming Expert

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

I don't know if it applies to videos played off a USB drive, but have you disabled "Bandwidth saver" under the Network settings?

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jsdray
Level 7

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

I have not... I don't understand why that would do anything, but I'm willing to try anything....

May I ask why you'd suggest this?  Is there a known issue? 

Thanks for the reply! 

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renojim
Community Streaming Expert

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

Bandwidth saver stops streaming after 4 hours.  I wouldn't think it affects playback from USB, but you never know.

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jsdray
Level 7

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

You may be on to something there! It does simply say if you have not touched the remote for 4 hours....  

I'm going to give that a try this weekend.  Thank you very much!  I'll post back as soon as I know more.

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AvsGunnar
Community Streaming Expert

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

@jsdray 

I believe @renojim is correct with the bandwidth saver setting recommendation.

In addition, you may want to check that both Playlist Mode and Repeat are set to On/(checked) if you need a continuous play and loop.  When you get to the screen in Roku Media Player in which you press "Play" , press the * button on your remote first to bring up an options menu.

RMP_repeat.png

 

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Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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jsdray
Level 7

Re: Looping MP4 from USB stops after 6+ hours. How to continue looping without interruption? Thanks

Thank you very much!  This was it!  I already had the screen saver and the power options set, but not the bandwidth saver.  Thanks again renojim!

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