Hi troystanton70 and LB52,
We understand that your device is experiencing this issue. We're happy to assist.
Please be guided by the fact that our appropriate team is aware of and currently investigating this issue. With this, we would ask for you to provide the details I have requested in the above post.
With more details, our team will be able to look into this further. We're hoping for your response.
Sincerely,
Janadee
I’ve sent it in multiple times and then hear nothing back from anyone this has gone on for several years unfortunately
