Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Teresaluther
Binge Watcher

Re: Keeps kicking me out of my apps and back to the home screen

I did provide that information if you would just scroll up…

0 Kudos
Luvstruth
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

It wasn’t Roku that was the problem. It was my parent controls from my router that was preventing certain apps from opening. 

0 Kudos
mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

This thread is about being kicked back to the home screen periodically not apps not opening lol

0 Kudos
Luvstruth
Reel Rookie

Re: Keeps kicking me out of my apps and back to the home screen

Miss Mandy,

      My original post in the thread was on topic.  Yesterday, I posted how I was able to solve it, wanting to share it with others.  Isn’t that the whole reason we on this community format, to help others solve their technical issues?  I hope you have a restful day. 

0 Kudos
RokuJanadeeK
Community Moderator
Community Moderator

Re: Keeps kicking me out of my apps and back to the home screen

Hi Community users,

We understand that you're having playback issues with multiple apps on your Roku device. That being said, would you be so kind as to provide us with the following information?

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

If you have already provided these details, you can just disregard this post, as we have already collected your details and forwarded them to our team. For those who have not provided the details yet, we look forward to hearing back from you. Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

They do that in all threads It is Roku talking points. It's all your fault and all you need to do is change batteries , Reset your device, Update your apps,  Press the Home button on your remote 5 times, then press Up and press down and press all around and then send them the results. And then they will come back with another excuse like your wifi is congested and run you around the rosie again. I think it's all a game

0 Kudos
dejathoris
Channel Surfer

Re: Keeps kicking me out of my apps and back to the home screen

It was doing the same to me, sending me to somewhere elses other than what I was trying to watch. As I posted before in this topic, it was the  Roku (radio wave) remote. Radio interference was making my Ultra -think- I was pushing a button or buttons on the remote. The solution I found was to switch to a "simple IR" remote and unpair the rf-remote. Then the ghost button pushes stopped and have not returned so far.

0 Kudos
mandy11
Roku Guru

Re: Keeps kicking me out of my apps and back to the home screen

The problem this thread is about is when you are watching any one of a number of apps  you are periodically returned to the Roku Home Screen and you have to start watching your app all over again. 

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Keeps kicking me out of my apps and back to the home screen

Hi, Community users.

We completely understand your input and sincerely apologize for any trouble and inconvenience this may have caused. 

We are asking for those details as requested by the appropriate Roku team to determine the root cause of this occurring issue effectively and provide you with an accurate resolution or correct the issue successfully.

Your Roku streaming devices are uniquely made which is why we need each of your device's information and most importantly the Issue ID for us to assess your concerns better. With this being said, kindly provide us with the details requested by @RokuJanadeeK.

We hope this clears everything. Please don't hesitate to let us know if there's anything else you'd want us to address and we'd be more than willing to listen and give further clarifications.

Thanks,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Youngs4him
Newbie

Re: Keeps kicking me out of my apps and back to the home screen

We have followed all above mentioned problem solving steps each night and have excellent internet and we continue to be kicked out of apps after 30 seconds. We are ready to get rid of all Roku devices if there is no help. Please help!

0 Kudos