Forum Discussion

rcrossenjr's avatar
rcrossenjr
Newbie
3 years ago
Solved

Keeps going back to home screen

While watching it will go to the Home screen. It seems to do this when triggered by a commercial. Also it seems to be happening on my Discovery Go platforms. 
app playback
  • thefix's avatar
    thefix
    3 years ago

    The fix for me was plugging the device to a wall plug instead of the TV for the power source there was not enough power from the  TV source. I was not having no problems till recently but this seems to fix the problem.

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Mommacowhick08,

Thanks for your first post in the Roku Community!

We can certainly understand your concern that you are having a playback issue with multiple channels.

Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

Try the steps below to help resolve the problem:

  1. Check for updates (Settings > System > System update > Check now)
  2. Try removing the channel that you are experiencing the issue with from the Roku home screen. Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue.
  3. Check Internet connection (Settings > Network > Check Connection) must be "Connected"
  4. Restart your Roku player: Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
  5. Last resort, factory reset ( Settings > System > Advanced system settings > Factory reset )

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue | Official Roku Support

This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


Best regards,
Mary