Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Issues with Youtube app- frozen black screen

I have the 4k Roku ultra hooked up to my Sony tv.  It has been working fine, but I am wondering if there was an update that changed something with my Youtube App.  It seems to be freezing a lot over the past week. When I try to go back to previous screen it freezes and then stays stuck. I can't do anything with the remote at all, all I have a frozen black screen.  Eventually it reboots itself.  It only seems to be happening with the youtube app. At least I think. And it just started recently.  I notice if I pause something and then try to resume it can happen also.  I deleted the youtube App and reinstalled it, but that didn't help. It's still doing it.  Any help? 

0 Kudos