Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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emma1913
Level 7

Is there any way to get an actual customer service person to have a chat with you?

I have a new Roku and my TV picture quality is terrible (was fine with the old Roku but Amazon doesn't stream through the old one anymore).  I am desperately trying to fine a REAL CUSTOMER SERVICE PERSON who can help me.  I have low vision and it would be most helpful to be able to interact with an actual person.  None of the prior posts I've been able to unearth have been on point.

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