Solving playback issues

[Ricaldodepollo]

I am getting a very annoying message that my roku is overheating. Roku recommends that I get an hdmi extender. When I put my information the website says my serial number is not valid. What do I do?

[RokuKariza-D · Accepted solution]

Hi @Ricaldodepollo

Thanks for the post.

When inputting the serial number, we would suggest making sure to put zeros instead of the letter O. To know your device's exact serial number, navigate to Settings > System > About.

If still no luck, reply here with the serial number of the affected Roku stick for further assistance.

Please keep us posted.

All the best,
Kariza

[DBDukes]

@Ricaldodepollo 

Just making sure: you are using a Roku stick, right? What's the model number of your device? Settings > System > About

[Ricaldodepollo]

The serial Number under settings was different than the one outside the device; and it worked. Thank you. 

[makaiguy]

The free HDMI extender offer is for owners of Roku "Streaming Stick" models only, verified by the serial number of your unit.  All other models connect via an HDMI cable that would already have moved the Roku further away from the TV's HDMI port.  And don't quote me, but I *think* the offer is only good for accounts in the USA.

There's nothing special about the Roku "HDMI extender", it's just a short (4 inches or so) HDMI extension cord with an HDMI plug at one end and an HDMI socket at the other. I use one several feet long to locate my Streaming Stick+ in an equipment closet on the other side of the wall from my TV. You may be able to find an HDMI extension locally or at a non-Roku online vendor and get it faster than waiting for Roku to process your order and ship it to you.  Or use a female-to-female HDMI connector to connect your Roku Stick to a regular (non-extension) HDMI cord.

[Ricaldodepollo]

Well, I own an Express, not a stick. And it is located out in the open where the AC hits. My order went through. I figured the extender wasnt a big deal but I am willing to try it since its free. If problem persists, I’ll switch to another streaming device and throw this in the trash.

[DBDukes]

@Ricaldodepollo 

If it's overheating, you may want to ensure it's getting plenty of airflow around it, as those devices (regardless of brand) are air cooled.

[MilesT]

You can order an extender in the UK too. Takes a bit over a week to come in the post.

[rbctech]

I purchased a Streaming Sick +. It does not fit in the space for the HDMI connection on the TV. I have setup the Stick+ on another TV but that is not where I will be using this Stick+. I need the HDMI Extender Cable for use on the target TV.

I have filled out the form at www.roku.com/html on 3 different browsers. Entered all the fields. Entered the S/N from the Stick. Tried the S/N from the Account / Linked Device line. The S/N on that line is the same as what is in the Settings/System/Account on the ROKU. I copied the S/N from the web page so there should be no typo issues. No matter what S/N I use, NOTHING HAPPENS when I click Submit. No error message. No box turns red. Just nothing. On 3 browsers: Firefox, Edge, and Chrome.

I am at a loss. How do I order the Extender?

[renojim]

@rbctech, I've seen other people state the same thing, but I've never seen a solution.  I think @RokuDanny-R or @RokuKariza-D will have to help you.