I recently decided to switch from Roku stick to Apple TV. The Roku stick would say it’s overheating I even got the free extension, but that didn’t help. The huge problem with Roku is there isn’t a way to contact customer service because they don’t have any! None! Nada! Zilch! Zero! Run as fast as you can!
I am looking at the Apple TV. We have had Rokus (Ultras and sticks) for years but the latest batch of Rokus have been nothing but problems. Between constant freezing and batteries having to be replaced weekly, I think I am done. They were a good product at one time and easy to use. However in the last 3 months I have returned 2 Ultras and am now having issues with the new sticks I purchased. I am looking for other options. I do not like the layout on the Amazon fire sticks or the Google Chromecast. I find Roku’s layout is more user friendly but that doesn’t help with all the problems.
Hi Piper2022,
Welcome to the Roku Community.
Thank you for bringing your concerns to our attention regarding your recent experience with Roku devices. We understand that you have been facing issues with your recent purchases, and we apologize for any inconvenience caused.
While we understand that you are looking for alternative options, we would be happy to help you further with your current Roku device. For starters, could you provide us with more specific details about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Do you happen to recall facing an error message or code?
We can provide you further assistance in troubleshooting any issues you may be experiencing, and can also provide you with tips and tricks to optimize your device's performance. Please feel free to let us know if there is anything we can do to assist you further.
Regards,
Nimfa
Hi ZombieNinjaSqui,
Thanks for reaching out here in Roku Community.
We apologize to hear about your experience. To help troubleshoot the issue further, follow this link: What to do if the red light is on or you see a “Your device is overheating” message.
If you still see the issue occur, kindly keep us posted along with the serial number of the Roku device from Settings>System>About. And will help you further from there.
Regards,
Nimfa
Maybe I should have been clearer. I don’t use Roku anymore I bought an Apple TV 4K.
Thanks for letting us all know. Good luck with Apple supporting your device.
I also just bought the 3rd gen ATV4k because my P+ would not work properly on either of my Roku's, though thanks to P+ it is now fixed.
ATV4K 3rd gen is great, the only thing to make sure of is to have the video settings correct so that HDR is not playing on ALL content which it might do if not set up correctly. If you have Sony or LG then Dolby Vision is your setting not HDR.
Yes, it is a great device. Using your phone to type into the system is great too if you have an iPhone.
