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Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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ZombieNinjaSqui
Level 7
‎02-27-2023 04:18 PM

I switched to Apple TV and it’s the best.

I recently decided to switch from Roku stick to Apple TV. The Roku stick would say it’s overheating I even got the free extension, but that didn’t help. The huge problem with Roku is there isn’t a way to contact customer service because they don’t have any! None! Nada! Zilch! Zero! Run as fast as you can! 

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11 REPLIES 11
RokuNimfa-C
Community Moderator
Community Moderator
‎02-27-2023 06:31 PM

Re: I switched to Apple TV and it’s the best.

Hi @ZombieNinjaSqui, 

Thanks for reaching out here in Roku Community. 

We apologize to hear about your experience. To help troubleshoot the issue further, follow this link: What to do if the red light is on or you see a “Your device is overheating” message.

If you still see the issue occur, kindly keep us posted along with the serial number of the Roku device from Settings>System>About. And will help you further from there. 


Regards,
Nimfa

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ZombieNinjaSqui
Level 7
‎03-01-2023 05:03 PM

Re: I switched to Apple TV and it’s the best.

Maybe I should have been clearer. I don’t use Roku anymore I bought an Apple TV 4K. 

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optikhog
Level 13
‎03-24-2023 02:01 PM

Re: I switched to Apple TV and it’s the best.

Thanks for letting us all know.  Good luck with Apple supporting your device.

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atc98092
Community Streaming Expert
‎03-24-2023 07:15 PM

Re: I switched to Apple TV and it’s the best.

There's nothing bad about the ATV. But you pay for that in total cost. There are things it does better than Roku, and there's things the Roku does better. And while Roku is locked from installing unauthorized channels (just like the ATV is), there's far more channels available on Roku devices. Apple devices are locked down even harder than Roku.

I suspect you had a faulty Stick, as I never have a heating issue with my 4K+ model. I've used it all week on a hotel TV with it powered continuously, and it never had a problem. I had to reconnect it to the hotel WiFi one time, but that was the hotel's network issue, not the Roku.

Dan

Roku Community Streaming Expert

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Piper2022
Level 8
‎03-26-2023 11:07 AM

Re: I switched to Apple TV and it’s the best.

I am looking at the Apple TV. We have had Rokus (Ultras and sticks) for years but the latest batch of Rokus have been nothing but problems. Between constant freezing and batteries having to be replaced weekly, I think I am done. They were a good product at one time and easy to use. However in the last 3 months I have returned 2 Ultras and am now having issues with the new sticks I purchased. I am looking for other options. I do not like the layout on the Amazon fire sticks or the Google Chromecast. I find Roku’s layout is more user friendly but that doesn’t help with all the problems. 

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RokuNimfa-C
Community Moderator
Community Moderator
‎03-28-2023 03:00 PM

Re: I switched to Apple TV and it’s the best.

Hi @Piper2022, 

Welcome to the Roku Community. 

Thank you for bringing your concerns to our attention regarding your recent experience with Roku devices. We understand that you have been facing issues with your recent purchases, and we apologize for any inconvenience caused.

While we understand that you are looking for alternative options, we would be happy to help you further with your current Roku device. For starters, could you provide us with more specific details about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? Do you happen to recall facing an error message or code? 

We can provide you further assistance in troubleshooting any issues you may be experiencing, and can also provide you with tips and tricks to optimize your device's performance. Please feel free to let us know if there is anything we can do to assist you further. 


Regards, 
Nimfa

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randys
Level 9
‎04-13-2023 10:52 AM

Re: I switched to Apple TV and it’s the best.

HOtel connection requires access to the HDMI input which many times you wont have, was this a chain?

 

Name of hote if a chain, as I would use it also, thanks

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randys
Level 9
‎04-13-2023 11:03 AM

Re: I switched to Apple TV and it’s the best.

I also just bought the 3rd gen ATV4k because my P+ would not work properly on either of my Roku's, though thanks to P+ it is now fixed.

 

ATV4K 3rd gen is great, the only thing to make sure of is to have the video settings correct so that HDR is not playing on ALL content which it might do if not set up correctly.  If you have Sony or LG then Dolby Vision is your setting not HDR.

 

Yes, it is a great device.  Using your phone to type into the system is great too if you have an iPhone.

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goldsmith007
Level 7
‎04-16-2023 12:00 AM

Re: I switched to Apple TV and it’s the best.

I'm glad to hear that you're enjoying your Apple TV! Apple TV is a popular streaming device that allows you to access a variety of entertainment options, such as streaming movies, TV shows, and music, from various sources. It also offers features like AirPlay, which allows you to stream content from your iOS or Mac device to your TV.

If you have any questions or concerns about your Apple TV, feel free to ask and I'll do my best to help you out!

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