Forum Discussion

aaciii's avatar
aaciii
Reel Rookie
2 years ago
Solved

I'm trying to get an extender but roku website is not accepting my serial number

Agree that the Roku website does not accept many serial numbers.   I have 5 of the latest Roku Stick 4K model (rev 2) - the website won't accept the serial numbers.
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi Yesterdaysfutur, thank you for the update!

    We appreciate your efforts in trying to get the HDMI extender through our website. Since the error still occurs, we will send you a private message to provide further assistance with the issue.

    We appreciate your patience and understanding as we work on addressing the issue.

    Thanks,
    Jharra

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

When reading the serial number, it can sometimes be difficult to tell the difference between a 0 (zero) and O (capital letter). If you get that wrong it will reject the serial number. 

  • aaciii's avatar
    aaciii
    Reel Rookie
    2 years ago

    It’s not that.   The serials are cut-and-pasted directly from the Roku portal.  

    • Yesterdaysfutur's avatar
      Yesterdaysfutur
      Reel Rookie
      2 years ago

      I've tried cutting and pasting (so no zero vs O issue) and still get the same error 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Yesterdaysfutur, what's the model number of your Roku device displayed under Settings->System->About?  Only sticks that plug directly into a TV without the need for an HDMI cable are eligible for the extender.