Forum Discussion

aaciii's avatar
aaciii
Reel Rookie
2 years ago
Solved

I'm trying to get an extender but roku website is not accepting my serial number

Agree that the Roku website does not accept many serial numbers.   I have 5 of the latest Roku Stick 4K model (rev 2) - the website won't accept the serial numbers.

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi Yesterdaysfutur, thank you for the update!

    We appreciate your efforts in trying to get the HDMI extender through our website. Since the error still occurs, we will send you a private message to provide further assistance with the issue.

    We appreciate your patience and understanding as we work on addressing the issue.

    Thanks,
    Jharra

6 Replies

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  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    When reading the serial number, it can sometimes be difficult to tell the difference between a 0 (zero) and O (capital letter). If you get that wrong it will reject the serial number. 

    • aaciii's avatar
      aaciii
      Reel Rookie
      2 years ago

      It’s not that.   The serials are cut-and-pasted directly from the Roku portal.  

      • Yesterdaysfutur's avatar
        Yesterdaysfutur
        Reel Rookie
        2 years ago

        I've tried cutting and pasting (so no zero vs O issue) and still get the same error