Solving playback issues

[Richizzy]

today I bought a Roku express I connected it and when I logged into my Netflix and my HBO Max and I tried to play a movie. All I got was a black screen on both websites. Anybody know how I can fix that the Wi-Fi is working perfectly and the device is connected to everything it needs to be connected to, so I don’t know what to do. I’m thinking about taking it back now, but I don’t know. Maybe y’all have some ideas

[RokuEmmanuel-D · Accepted solution]

Thanks for posting here in the Roku Community, @Richizzy!

We appreciate your effort to reach out to us directly. We'd like to be able to help you get back on streaming.

Here is a quick fix you might try:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

For more troubleshooting options, you can visit this support article: Issues playing content on your Roku device.

Please let us know if this helps your concern. 

Best,
Emman