Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NotMrHappy
Level 7

Hulu exits back to the main menu unexpectedly

I have seven Rokus, many generations. They're all having the same problem. An hour of run time, sometimes more, sometimes less, and Hulu+ suddenly exits to the Roku main menu. No warning at all. I've had no luck dealing with Hulu so here I am. Can you pressure them to fix their problem please? If it isn't resolved soon, I'm either going to dump them or you. Or both. There's a lotta noise about the problem in social media. Please look into it.

Thanks!

7 REPLIES 7
PH8
Level 7

Re: Hulu exits back to the main menu unexpectedly

I'm having the same issue, this is so frustrating! 

MahtowaMN
Level 7

Re: Hulu exits back to the main menu unexpectedly

I tried to uninstall the app on the home screen, restart the roku, then reinstall HULU. Not working.  I am really frustrated. this morning it would stay on about an hour. It seems like it is tripping back to the home scfeen at the start of the next show. 

 

 

0 Kudos
Saldean
Level 7

Re: Hulu exits back to the main menu unexpectedly

This is happening to me no matter what streaming channel I'm watching. The last couple of days whether it's hulu, peacock, Apple tv, doesn't matter

ksgemini
Level 9

Re: Hulu exits back to the main menu unexpectedly

Try to highlight app on home screen press star then update channel. Problem seems solved. This update was not there til late afternoon yesterday EST. We will see Fox local and cnn were worst glitches and hasn’t happened since I updated. 

Pnut-Txn
Level 7

Re: Hulu exits back to the main menu unexpectedly

Anyone found a solution yet? I’ve tried all the fixes mentioned in other threads and nothing seems to help. Still happening. 

0 Kudos
Saldean
Level 7

Re: Hulu exits back to the main menu unexpectedly

hi, someone suggested this for me and it seems to have worked.

Highlight Hulu, press the star button and then 'check for updates'

0 Kudos
Berntsenb
Level 7

Re: Hulu exits back to the main menu unexpectedly

Just got home from surgery.. planned to lie on my back to watch movies.. this SUCKS!! 
Screen is stuck on Intoducing 10.5 page.  Please fix it !!!

0 Kudos