Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Cathie
Level 7

HDCP plz help Roku instructions

Someone else installed my Roku into my old Pioneer TV. Now I am getting the dreaded HDCP Error Detected screen. This happened after Frontier installed my new high speed Internet connection. They say the problem is with Roku. I see the "fix" for this, but since my friend installed this, I have no idea what I am looking for to unplug to resolve this. Are there pictures of the cords and/or connections I need to be looking for?

 

Thank you,

Cathie

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1 REPLY 1
renojim
Community Streaming Expert

Re: HDCP plz help Roku instructions

@Cathie, what's the model number of your Roku from Settings->System->About?  Assuming it's not a stick that plugs directly into the TV there's probably only one cable (an HDMI cable) that goes from the Roku to the TV.  That's the one you want to disconnect and reconnect or replace altogether.

This is what a typical HDMI cable looks like:

61pBvlYVPxL._AC_SL1500_

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